Privacy Policy
Introduction
Welcome to Colochub's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your personal data when you visit our website and use our services.
Platform Operator
Colochub
contact@colochub.be
This Privacy Policy applies to all users of our platform, including tenants and room providers.
Important Information and Who We Are
Controller
Colochub is the controller of the personal data you provide to us.
Contact Details
Email: contact@colochub.be.
Changes to This Privacy Policy and Your Duty to Inform Us of Changes
It is crucial that the personal data we hold about you is accurate and up-to-date. Please keep us informed if your personal data changes during your relationship with us.
Links to Third-Party Sites
Our website may include links to third-party websites, plug-ins, and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every third-party website you visit.
Data We Collect About You
Personal Data
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Types of Data
We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:
- Identification Data: Includes name, user type, and password.
- Contact Data: Includes email address, postal address, and phone number.
- Profile Data: Includes property type, number of rooms, amenities, rental price, room specifications, availability dates, and any free-text information you provide in our forms.
- Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Includes information about your use of our website and the listings you post.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and third parties, and your communication preferences.
How Your Personal Data Is Collected
Direct Interactions
You may give us your Identity, Contact, Profile, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, browser history, and other similar technologies.
Third Parties or Public Sources
We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.
How We Use Your Personal Data
Legal Basis for Processing
We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances: Performance of a Contract, Legitimate Interests, Compliance with a Legal Obligation.
Purposes for Which We Will Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:
| Purpose/Activity | Type of Data | Legal Basis for Processing and Legitimate Interest |
|---|---|---|
| To register you as a new user | Identity, Contact, Profile | Performance of a contract with you |
| To process and manage your listing, including managing payments, fees, and charges | Identity, Contact, Financial, Transaction, Profile | Performance of a contract with you |
| To manage our relationship with you, including notifying you about changes to our terms or privacy policy | Identity, Contact, Marketing and Communications | Performance of a contract with you; Compliance with a legal obligation; Legitimate interests (to keep our records updated and to study how customers use our website) |
| To enable you to participate in a prize draw, competition, or survey | Identity, Contact, Usage, Profile | Legitimate interests (to run and administer our business and services); Compliance with a legal obligation |
| To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) | Identity, Contact, Technical, Usage | Legitimate interests (to run our business, for the provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring); Compliance with a legal obligation |
| To deliver relevant website content and advertisements to you and to measure or understand the effectiveness of the advertising we serve you | Identity, Contact, Usage, Marketing and Communications, Technical, Profile | Legitimate interests (to study how customers use our products/services, to develop them, to develop our business, and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences | Technical, Usage | Legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy) |
| To make suggestions and recommendations to you about listings that may be of interest to you | Identity, Contact, Technical, Usage, Profile | Legitimate interests (to develop our products/services and grow our business) |
Marketing
We may use your Identity, Contact, Technical, Transaction, Profile, and Usage Data to understand what you might like or need, or what may be of interest to you. This is how we can decide which listings or potential roommates might match your search. You will receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion, unless you have opted out of receiving that marketing.
Third-Party Marketing
We will get your express opt-in consent before sharing your personal data with any company outside Colochub for marketing purposes.
Opt-out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to receive an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
Disclosure of Your Personal Data
We may have to share your personal data with the following parties for the purposes set out in the table above: External Third Parties including payment providers, analytics providers, advertising networks, customer service providers, hosting providers, reporting and verification providers.
International Transfers
Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Request Access to Your Personal Data
This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request Correction of the Personal Data That We Hold About You
This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us.
Request Erasure of Your Personal Data
This enables you to ask us to delete or remove personal data when there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to Processing of Your Personal Data
Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as it affects your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request Restriction of Processing of Your Personal Data
This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request Transfer of Your Personal Data
We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to Withdraw Consent
Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Information We Need from You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.
Time Limit To Respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.